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The “e” in e-Governance stands for 'electronic', 'efficient' and 'effective' in terms of outcome of implementation.
Thus, e-Governance is basically associated with carrying out the functions and achieving the results of governance through the utilization of
what has today come to be known as ICT (Information and Communications Technology).

The primary purpose of governance is the welfare of citizens.e-Governance is, in essence, the application of Information and Communications Technology to
government functioning in order to create 'Simple, Moral, Accountable, Responsive and Transparent (SMART) governance

 e Governance PunjabNational e-Governance Plan

Government of India has approved National e-Governance Plan (NeGP), comprising of 27 Mission Mode Projects (MMPs) on May 18, 2006. Later on the number of MMPs
increased to 31 by adding four new MMPs i.e. Education, Health, PDS & Post.

These MMPs have been divided in three categories according to their nature & implementing
strategy of the project as below:-


Core Infrastructure e-Governance Projects

These projects are directly undertaken & implemented by Department of Electronics & Information Technology (DeitY) GoI. Following are the five core projects:-

 e-Governance Project

(Punjab State Wide Area Network)

Punjab State Wide Area Network (PAWAN) is a converged fiber network for data, voice and video communications throughout the State of Punjab with the following salient features:

  • Dedicated state owned fiber Network infrastructure to connect Government offices at State, District & block levels.
  • Designed to cater to the Governance information and communication requirements of whole State of Punjab.
  •  Aims to create a dedicated Closed User Group (CUG) network among State's Civil Secretariat,Departments, Corporations, Boards, District offices and Block offices.
  •  Dedicated e-mail service for official use by employees of State Government.
  •  HCL Infosystem is the PAWAN operator and Bharat Sanchar Nigam Limited (BSNL) Punjab is the bandwidth provider for PAWAN.



2.  e-District

In Punjab, e-District project has been implemented in two pilot districts of Kapurthala & SBS Nagar. The Project aims at electronic delivery of identified high volume citizen centric services, at district and sub district level, with a view to improve the efficiency and effectiveness of the service delivery. The project envisages leveraging and utilizing the four pillars of e-infrastructure namely, State Data Centres (SDCs), State Wide Area Network (SWANs), State Service Delivery Gateways (SSDGs) and Gram SUWIDHA Kendras (CSC Scheme), optimally to deliver public services electronically to citizens at their door steps.
New services will be added to the portfolio subsequently, once the demand for the initial set of e-enabled services increases.

3. State Data Centre (SDC)

State Data Centre is one of the core infrastructure components of National e-Governance Plan (NeGP) and is being set up across 35 States/UTs under the National e-Governance Plan of Department of Information Technology, Government of India. This project was approved by GoI for Punjab with total outlay of Rs. 5014 lacs for five years. State Data Centre has been planned to provide following key functionalities:-

» Central Data Repository of the State                                         » State Intranet Portal         

» Secure Data Storage & Online Delivery                                    » Disaster Recovery
of Services

» Remote Management                                                                   » Citizen Information/Services Portal

» Service Integration etc.



4.State Portal and State Service Delivery Gateway (SSDG)

The SSDG/ Electronic Delivery of Services project aims to achieve a high order of interoperability and facilitate G2C services delivery.
It would enable citizens to submit their applications electronically through a common gateway and collect the certificate/ service from the same location.
The State Portal (SP) along with State Service Delivery Gateway (SSDG) is being developed and implemented so that citizens are provided with outlets where they can access the services under a single interface mechanism in the form of the Portal.

The project entails delivery of the services through Gram SUWIDHA Kendras by leveraging the common infrastructure (SWAN, SDC etc.) and develops the applications and infrastructure required for deployment of State Portal and State Service Delivery Gateway (SSDG) for the State. This will enable citizens to download forms and submit their applications electronically through a common gateway.

In order to deliver various services across the counter, following channels are currently operational in Punjab:-
SUWIDHA (Single User Window Disposal Help Line for Applicants)
This is one of the early initiatives of e-Governance in Punjab to provide G2C services in a time bound manner. This project was conceived and implemented in 2005 with the sole purpose of providing citizens single point receipt and delivery of various services related to various departments. The government fee for the respective services is accepted at the counter and services are delivered in a pre-defined time period. Presently 115 SUWIDHA Centers are operational to provide more than 35 Public services at District/ Sub Division level.


Web SUWIDHA Project has been implemented across the State of Punjab in all 22 districts. The Web enablement of Suwidha Software has been done for anywhere access of the application and centralized monitoring of citizen service delivery under Web Suwidha Project. This replaced the current client-server technology based software used in Suwidha Centers. The project has been implemented as Centralized application with centralized database and requires minimum configuration to
operate. It is more secure, uniform across the state, having facility to generate State level MIS, easy to upgrade with better administrative control.
The data center hardware for Web-SUWIDHA has been installed in Temporary State Data Center at MGSIPA, Chandigarh and software development has been completed by NIC Punjab. The Project has gone live on 23rd December 2013.
This project has lead to Standardisation of outputs and services across all districts. More than 500 Citizen Services/ Sub services are being delivered through this project. Approximately 300000 citizen requests per month are being processed through Web Suwidha.

Punjab Land Record Society (PLRS) was formed by department of Revenue with the objective of computerizing land records and make these accessible to the citizens. The society has setup 163vFARD Kendras in Public Private Partnership to facilitate citizens to collect their documents across thevcounter after paying nominal fee. Record of Rights of about 12780 villages has been computerized.
The data of all 22 districts has already been put on the website for Public access. Currently citizens can get the copy of FARD (nakal) across the counter by paying a very nominal fee on the same counter.

Gram Suwidha Kendra (under Common Service Centre (CSC) scheme)

This scheme envisaged by the Government of India and adopted by the Punjab State Government aims to establish and operating 2112 rural CSCs under the state's brand name “Gram SUWIDHA Kendra” (GSK) with total approved outlay of Rs. 3349 lacs.
All the planned 2112 GSKs are already operational. Currently B2C and G2C Services are being offered by all the Gram Suwidha Kendras.


Service centre Agencies (SCAs) in 4 Districts of Punjab (Patiala,Gurdaspur, Jalandhar, and Hoshiarpur) have provided Computer training through Gram Suwidha Kendras to more than 6000 Women under e-Vidya Project under National Mission for Empowerment of Women (NMEW) under Ministry of Women and Child Development, Government of India.
The objective of e-Vidya project is to provide e-literacy to 25000 women and empower them by enhancing their technical skills and increase their chance of getting employed.

Bill Collection

Punjab State Power Corporation Limited has signed Agreement with 1 SCA namely M/s BASIX and for remaining 4 SCAs agreement signing is in process. Citizens can pay their electricity bills through Gram Suwidha Kendras in seven districts of Punjab.


(Aadhaar) Enrolment

 All SCAs have initiated the services of UID (Aadhaar) enrolment on pilot locations and for rest of locations SCAs are in process of acquiring biometric kits / equipments for UID enrolment of citizens.

Grievance Redressal
application on
Pb-PGRAMS portal

Gram Suwidha Kendras are registering Citizen Grievances on PBPGRAMS portal on behalf of citizens. The PB-PGRAMS is the Punjab Public Grievance Redress and Monitoring System which provides 24x7x365 web based system (http://shikayatnivaranpb.gov.in or http://publicgrievancepb.gov.in.) available to one and all for lodging grievances to the State of Punjab.

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